If you are a consumer (someone purchasing insurance not related to a business) and your complaint is in relation to a policy provided by underwriters at Lloyds, in the unlikely event that you remain dissatisfied with our response, we are obliged to inform you may be entitled to refer the matter to the Complaints team at Lloyd’s.
Full details of Lloyd’s complaints procedures are available at www.lloyds.com/complaints and the Complaints team’s contact details are as follows:
Lloyd’s Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent. ME4 4RN.
Tel: 0207 327 5693
Fax: 0207 327 5225