Professional Indemnity claim
What you'll need before you begin
Be aware the claim must be reported within policy year
Date when first aware of the complaint
Circumstances and any correspondence and calls between parties
Copy of the contract and estimate of potential costs
Timeline of events and whether complaint is accurate or warranted
Details of any action taken to resolve the complaint
Notify us of your claim
Please select your branch from the dropdown list below, all online claims notifications will be reviewed within 48 hours. Please complete as much information as possible so that we can help process your claim.
Claims contact number
Out of hours number
Claims email address
What happens next?
Insurers will determine cover, this may take time
Insurers need to approve correspondence in advance between parties
Indemnity can’t be confirmed until a formal claim is intimated
Insurers may appoint experts when required
Insurers request not to divulge an insurance policy in force
Costs incurred prior to insurers involvement may not be paid
Frequently asked claims questions
Answers to questions that you might find useful. Can't find what you're looking for? Get in touch, our dedicated claims team will be happy to help.
Will my premium increase following a claim?
Possibly, however difficult to confirm as other claims under the policy will be considered in addition, market conditions will also be relevant and until the claim settles reserves are applied based on information available at the time.
How long will my claim take?
It is difficult to advise, and every claim is different. We will ensure we monitor your claim from report to ensure the claim is progressing. We will provide an update to you, when necessary.
What is a policy excess?
This is the portion of the claim you are responsible for paying. Please refer to your policy schedule to identify the applicable excess.
How long do I have to report a claim?
Generally, insurers require you to report all matters as soon as you are aware, or the incident happens. Please consult your policy Terms & Conditions to confirm any specific requirements.
Will solicitors be appointed by insurers?
Most insurers will outsource the initial notification to a panel solicitor to determine policy indemnity which may be a different panel solicitor that would deal with the claim.
Will I be required to attend court?
If liability is denied and the claimants’ solicitors do not accept this then yes, a trial is possibility.