Management Liability (D&O) claim

Need to make a Management Liability (Directors & Officers) claim? Find the information you are looking for here

Management Liability Claims

What you'll need before you begin


Be aware, a claim must be reported within the policy year


Confirm the complaint is against a named director and not the entity


Date first aware of complaint and any external advice sought


Circumstances and any correspondence and calls between parties


Timeline of events and whether complaint is accurate or warranted


Details of any action taken to resolve the complaint

Notify us of your claim

Please select your branch from the dropdown list below, all online claims notifications will be reviewed within 48 hours. Please complete as much information as possible so that we can help process your claim.

London Great Tower Street Contact information

Claims contact number

Out of hours number

Claims email address

Upload up to 3 files. Max file size: 5MB per file

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Thank you for your email, a member of the claims team will endeavour to respond in the next 2 working days, if the matter is urgent, then please call the phone number aligned to your nearest branch.
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What happens next?

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Using the insurers advice line can result in a lower excess

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Insurers will determine cover, this may take time

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Insurers need to approve correspondence in advance between parties

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Indemnity can’t be confirmed until a formal claim is intimated

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Insurers request not to divulge an insurance policy in force

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Costs incurred prior to insurers involvement may not be paid

Frequently asked claims questions

Answers to questions that you might find useful. Can't find what you're looking for? Get in touch, our dedicated claims team will be happy to help.

Will my premium increase following a claim?

Possibly, however difficult to confirm as other claims under the policy will be considered in addition, market conditions will also be relevant and until the claim settles reserves are applied based on information available at the time.

How long will my claim take?

It is difficult to advise, and every claim is different. We will ensure we monitor your claim from report to ensure the claim is progressing. We will provide an update to you, when necessary.

What is a policy excess?

This is the portion of the claim you are responsible for paying. Please refer to your policy schedule to identify the applicable excess.

How long do I have to report a claim?

Generally, insurers require you to report all matters as soon as you are aware, or the incident happens.  Please consult your policy Terms & Conditions to confirm any specific requirements.

Will solicitors be appointed by insurers?

Most insurers will outsource the initial notification to a panel solicitor to determine policy indemnity which may be a different panel solicitor that would deal with the claim.

Will I be required to attend court?

If liability is denied and the claimants’ solicitors do not accept this then yes, a trial is possibility.