All other claims

Need to make a claim? Find the information you are looking for here
Other Claims 1

What you'll need before you begin

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Policy details with contact information

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Circumstances of the incident with supporting documentation

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Ensure policy conditions have been followed

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Photo and video evidence to support

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Police reference if applicable

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Provide approximate cost

Notify us of your claim

Please select your branch from the dropdown list below, all online claims notifications will be reviewed within 48 hours. Please complete as much information as possible so that we can help process your claim.

London Great Tower Street Contact information

Claims contact number

Out of hours number

Claims email address

Upload up to 3 files. Max file size: 5MB per file

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Thank you for your email, a member of the claims team will endeavour to respond in the next 2 working days, if the matter is urgent, then please call the phone number aligned to your nearest branch.
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What happens next?

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Insurers will review cover and policy conditions

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An expert may be appointed depending on the claim type

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Settlements may be direct or to a supplier

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Panel solicitors may be instructed depending on the claim type

Frequently asked claims questions

Answers to questions that you might find useful. Can't find what you're looking for? Get in touch, our dedicated claims team will be happy to help.

Will my premium increase following a claim?

Possibly, however difficult to confirm as other claims under the policy will be considered in addition, market conditions will also be relevant and until the claim settles reserves are applied based on information available at the time.

How long will my claim take?

It is difficult to advise, and every claim is different. We will ensure we monitor your claim from report to ensure the claim is progressing. We will provide an update to you, when necessary.

What is a policy excess?

This is the portion of the claim you are responsible for paying. Please refer to your policy schedule to identify the applicable excess.

How long do I have to report a claim?

Generally, insurers require you to report all matters as soon as you are aware, or the incident happens.  Please consult your policy Terms & Conditions to confirm any specific requirements.